Refund policy

Refund & Return Policy

Last updated: December 27, 2025

Thank you for shopping at ResinCrafted Atelier.
Please read this Refund & Return Policy carefully before making a purchase, as it applies to all digital products sold through our website.

1. Nature of Digital Products

All products sold on ResinCrafted Atelier are digital goods (e.g. downloadable files, digital content, online materials).
Once a purchase is completed and the product is delivered or made available for download, it is considered used and non-returnable.

2. No Returns for Digital Products

Due to the intangible nature of digital products, returns are not accepted once the product has been delivered or accessed.

By completing a purchase, you expressly acknowledge that:

  • You are purchasing a digital product.

  • You waive your right to withdraw from the purchase once the download or access has begun.

3. Refund Eligibility

Refunds are generally not provided, except in the following circumstances:

  • The digital product is defective or corrupted and cannot be accessed or used as intended.

  • You were charged multiple times for the same product.

  • The product delivered is significantly different from its description on our website.

Refund requests must be submitted within 3 days of the purchase date.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • You changed your mind after purchase.

  • You no longer need or want the product.

  • You lack the technical ability or required software to use the product.

  • You claim dissatisfaction without a clear and demonstrable issue with the product.

5. How to Request a Refund

To request a refund, please contact us at:

📧 resincrafted.09@gmail.com

Include the following information:

  • Order number

  • Date of purchase

  • Description of the issue

  • Any relevant screenshots or evidence (if applicable)

We will review your request and respond within 1 business days.

6. Refund Method

If a refund is approved, it will be issued using the original payment method.
Processing times may vary depending on your payment provider.

7. Contact Information

If you have any questions about this Refund & Return Policy, please contact us at:

📧 resincrafted.09@gmail.com